Yes! You will receive an email with a tracking number once your order is shipped. You can also track your order by visiting our order tracking page and providing your order information.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Yes! We are glad to bring our customers great value and service. That’s why we provide free tracked shipping from our warehouses in Asia and in the USA. Average Shipping times are 7-14 days, but can vary. 

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please email us at support@elsanova.com within 12 hours of your purchase. Once the packaging and shipping process has started, it can no longer be canceled.

We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. Just let us know by emailing us at support@elsanova.com and we will provide a return address and a replacement or refund as we deem appropriate.

If you are unsatisfied with your order – please contact our customer support team and we will do our best to help you out!

Customers will be responsible for paying return shipping costs.

Elsanova is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address are correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.